These Terms of Service set out the rules that govern how FluidFreight LLC (referred to here as the Company) offers liquid bulk dispatch coordination, terminal slot booking, transfer supervision and supporting documentation services. The Company operates from 11588 S Moring Point Way, South Jordan - 84009-1348, United States (US) and provides these services to haulers, brokers, shippers and terminal partners across the region.
Please read these terms carefully before you request a service, book a slot or rely on anything published on this website. By engaging our dispatch desk, submitting the contact form, reserving a rack window or otherwise instructing us to act, you agree to be bound by the terms that follow. If you do not agree with any provision, please do not use the service and reach out to us so we can explain the point that troubles you.
When you use this website, send an inquiry, book a terminal slot, request a service quote or instruct the dispatch team to coordinate a liquid load, you accept these Terms of Service as a binding agreement between you and the Company. Whether you are acting in your own name, on behalf of a company or as an agent for another organization, you confirm that you hold the authority to bind that party to these terms.
You may accept these terms only if you are at least the age of majority where you reside and you are legally capable of entering an enforceable agreement. If you are arranging freight on behalf of a business, you confirm further that the business is properly formed, licensed and authorized to ship the products you ask us to coordinate. If you do not have that authority, you must not book services.
The Company serves a clearly defined circle of the liquid bulk freight community. We work with regional haulers that run tanker truck fleets, with freight brokers who arrange capacity for a customer, with shippers who need liquid moved out of a plant and with terminal and wash-rack operators who keep the physical facilities running.
We do not assume the risk of the cargo itself. We are a coordination and supervision partner, not the owner of the liquid, the insurer of the haul or the operator of the ship. That boundary is central to the whole relationship and we return to it in the section on limitations of liability.
The Company plans and coordinates the movement of liquid bulk freight. Concretely, we schedule rack time for tanker trailers, supervise the transfer of product from a supply line into a tank, reserve wash bays and terminal windows, perform compliance checks on drivers and vehicles, and prepare the freight documentation that has to travel with a load. These activities are described in fuller detail on the services pages of this site.
Our work is a service of coordination and record keeping rather than a guarantee about the conduct of a third party facility or a carrier. We use our skill and standard practices to arrange the pieces well, but a terminal operator, a wash rack, a port and a trucking company each carry their own duties that sit outside our discretion. We undertake to perform our own part diligently and to keep an accurate, honest account of what happened.
It is worth saying plainly where the Company fits on the freight chain. When a bottle of product is loaded at a rack, we do not own the tank that held it. When a tanker rolls toward a ship, we do not own the product, the road mile or the hull space. What we own is the plan and the paper: the schedule that puts the right trailer at the right bay at the right hour and the record that lets every party trust the numbers.
Because we act as a coordinator, the load contract, the carrier agreement and the terminal lease all remain between the parties who actually carry those obligations. We coordinate so that those contracts can be performed in an orderly way, but we are not a party to each underlying commercial deal simply because we helped schedule it. Any suggestion on this page that we assume a carrier role would be mistaken, and we do our best to make that boundary impossible to miss.
A slot is a reserved window of time at a loading rack, a hold lane or an unload dock. To book a slot you must provide enough detail for us to match the right capacity to the right product: the date and time you prefer, the product grade you intend to move, the number and configuration of trailers, and the terminal at which you want to load.
A slot is confirmed only when our dispatch desk sends you a direct confirmation by email or by message. A preliminary note on a phone call does not by itself reserve the bay. Once a slot is confirmed, our team treats it as committed and keeps the window open for you rather than selling it to another hauler. If you must change or cancel a confirmed slot, let us know as early as you can so the freed window can be offered to the next driver in line.
Every liquid load we coordinate begins with accurate information. You must tell us the true product name or grade, the volume you expect to move, any hazard classification assigned to the product, the container type and any special handling needs such as temperature control or food grade segregation. Please do not round these details loosely, because a small error in a hazard class or a volume can change the whole safety picture of a load.
You also agree to give us current contact details for the responsible party at each end of the move. We need to reach a dispatcher when a rack holds a bay, and we need to reach a consignee when a transfer finishes early or a seal number has to be matched to a trailer. Out of date contacts cause the most avoidable delays in liquid freight, and we rely on you to keep them fresh.
Both sides must carry their share if a coordination arrangement is to work. On your side, you agree to provide accurate, truthful load information, to hold the licenses and insurance your own haul requires, to keep your drivers and vehicles ready to present at the booked time and to pay the agreed coordination fee when it falls due.
You agree to make a driver available at the confirmed slot and to keep the trailer in a state that can pass a reasonable gate inspection, including a clean dome, functioning fittings, clear markings and a paperwork file that matches the load. You agree to follow the safety directions of any terminal operator while you are on site and to advise us immediately if a driver, a vehicle or a load circumstance changes after the booking is made.
You agree not to rely on this site as your sole safety authority. Coordinating documents and general guidance are helpful, but every terminal publishes its own rules and every product carries its own material safety sheet. It is your duty to consult those authorities and to act on them.
Certain products can only move when the people and vehicles that carry them meet the law. Compliance checks are part of our coordination precisely because we cannot in good conscience place an unqualified trailer under a rack arm. As part of that duty we may require evidence of a valid operating authority, a current hazmat endorsement where a product needs one, insurance certificates and a driver identity that matches the planned load.
We may decline to book or may hold a load when a required credential is missing, expired or does not match the stated shipment. A hold is not an accusation; it is a safety gate doing its job, and we will explain the shortfall and help you close it as quickly as we lawfully can. If a credential cannot be brought into line, we may release the slot for another hauler so the terminal capacity is not wasted.
A dispatch plan sets target windows, and we work hard to hold those windows, yet liquid freight moves in a world of weather, congestion, equipment and terminals that all sit partly outside our control. A confirmed slot reserves capacity, but it does not promise that a tanker will never wait through a fogged-in morning or a shutdown at a partner facility.
When a delay arises from a cause we can influence, such as a double book on our board, we will do our best to re-time you earlier rather than later and tell you what went wrong. When a delay arises from a cause outside the reach of the Company, such as a road closure or a terminal equipment failure, we will keep you informed but cannot be responsible for a schedule that depended on parties we do not operate. Notice of a delay should come to our desk early so the board can be reworked around you.
The Company charges a coordination fee for arranging and supervising liquid freight activity. The amount of each fee is stated when you request a quote and confirmed in the booking confirmation, so there are no hidden charges layered on after the fact. Our fee reflects the planning effort, the supervision time and the record keeping we invest in the load.
Payment terms are agreed at booking and shown on any invoice we issue. Unless a written arrangement states otherwise, you agree to pay each invoice within the time shown on that invoice, using the payment method we have confirmed for you. A late invoice that is not disputed may accrue the costs reasonably connected to chasing it, and repeated non payment may lead us to decline further bookings until the account is current. All fees are stated in United States dollars unless we agree otherwise in writing.
Good paperwork keeps liquid freight honest. As part of our service we prepare and issue bills of lading, carrier manifests, temperature and volume records and the packing notes that describe a transfer. We keep those documents accurate to what actually happened and we retain them in a structured way that lets a buyer, a broker or an auditor pull a record later.
You agree to review the documents we issue for a load and to raise any discrepancy before the load or shortly after transfer. Documents that describe a closed, signed load are the historical record of that shipment and may not be altered after the seal is set and the proof is fixed. If a genuine correction is needed, we will issue an amended document rather than overwrite the original, so that trust in the sequence remains intact.
The text, layout, colour scheme, graphics, icons, trade names and styling of this website belong to the Company and its designer, given that the developer of the site is named FluidFreight. All such material is protected by copyright and related rights, and no part of the site may be copied, redistributed, translated or rebuilt without our prior written permission.
You are welcome to view the site for your own honest business purposes and to keep records you lawfully need, but you may not extract the design, pass the styling off as your own, scrape the content into a competing product or reuse the layout of our pages in a way that could confuse a visitor about who provides the service. This clause does not restrict you from quoting a short, attributed line of our text where fair use or fair dealing allows it.
You agree to use this website only for lawful purposes that are connected to understanding or procuring our services. You may not attempt to break into the site, to overload its servers, to inject malicious code, to harvest the personal details of other visitors or to interfere with the working of the pages for any other person. You may not place a false booking with the aim of blocking capacity for a rival.
You also agree not to use automated scraping tools to copy our pages at a volume that would strain the site or that would be intended to reproduce our content wholesale. Where we suspect misuse that harms the site or another user, we may restrict access from the offending address and report unlawful conduct to the authorities.
The Company provides information and coordination services that we prepare with reasonable care, but we cannot promise that the site will never be unavailable, that a load will always run exactly to the minute or that a third party facility will never let you down. To the fullest extent the law allows, the Company, its members, officers, staff and agents will not be liable for indirect, incidental, special or consequential loss arising from a booking or from use of the site.
Our total liability for any claim connected with a particular coordination service is limited to the coordination fee we actually earned for that service. Our limited role as coordinator is deliberate: we do not earn a carrier margin or a cargo margin, and we therefore do not carry the higher responsibility that would come with owning that role. If you need a level of indemnity beyond what a coordinator can fairly give, arrange it with the party that truly performs the carriage.
Nothing in these terms limits a liability that cannot lawfully be limited, such as liability for death or injury caused by our negligence or for fraud. Where a law sets a mandatory level of protection that exceeds the limits above, that law prevails over these terms to the extent of the conflict.
You agree to defend, indemnify and hold harmless the Company and its staff from claims that arise because of your own action or inaction. This covers situations where you supply false load information, where your driver or vehicle lacks a lawful credential, where you load a product we were not told about, or where you use the site in a way that harms another party.
An indemnity is a promise to stand behind your own conduct, and it is a fair one only where the claim did in fact grow out of your side of the arrangement. We will not call on this clause to make you pay for problems that we caused by our own negligence, and we will give you early notice and a reasonable chance to defend any claim we ask you to cover.
These Terms of Service are governed by and read in accordance with the laws of the State of Utah within the United States, without giving effect to conflict of law rules that would apply a different law. The Company is registered at an address in South Jordan, Utah, and the courts of that state are the most natural and fair place to decide a dispute about our coordination services.
Before any party files a claim, that party agrees first to raise the dispute in writing with the other and to spend a reasonable period trying to settle it through honest conversation. If a dispute cannot be resolved that way, you and the Company agree to submit any legal claim to the exclusive jurisdiction of the state and federal courts located in Utah. Nothing here stops either side from seeking urgent injunctive relief where delaying would cause irreparable harm.
You may end a coordination arrangement at any time by telling us clearly that you wish to stop, subject to obligations that legitimately survive a booking, such as paying for work already done and preserving documents that the law requires us to keep. We may suspend or end a relationship with you if you breach these terms, supply data we reasonably believe is false, fail to pay, or act in a way that endangers a terminal or another driver.
Ending a relationship does not erase the past. Records of completed loads remain subject to our documentation and retention duties, an invoice for completed work stays payable, and the clauses in these terms that by their nature are meant to survive, such as the indemnity, the limitation of liability and the governing law, continue to apply after the agreement has come to an end.
We may update these Terms of Service from time to time as our services or the law evolve. When we make a change, we publish the revised text on this page and note that a revision has occurred at the foot of the document. Continued use of a service after a change goes live counts as acceptance of the revised terms, and we encourage you to check back before relying on a long standing arrangement.
If any provision of these terms is found by a court to be unenforceable, that provision will be read as narrowly as needed to make it lawful and the remaining provisions will stay in full force. The failure to enforce any term on one occasion does not amount to a waiver of that term later, and a waiver is effective only if it is made in writing.
If you have a question about these Terms of Service, about a booking, about a fee or about the documents we issue for a load, the dispatch desk is the fastest route. Write to the Company at touch@fluidfreight.autos or call +12298085962, and include your load or booking reference where you have one so we can answer with context.
Written correspondence can also be mailed to the Company at 11588 S Moring Point Way, South Jordan - 84009-1348, United States (US). We treat a request about the terms of our service as seriously as we treat a safety query, and we will give you a clear, direct answer rather than a maze of references. Thank you for reading these terms and for trusting FluidFreight LLC to help keep your liquid freight moving on time and on record.